Return Policy

We want everyone to be 100% satisfied Teeter Hang UpsŪ fans! We hope this shows in our responsive customer service, as well as the quality and functionality of our products. If you require assistance with using the product or need warranty service, please don't hesitate to call 800.847.0143 - we're here to help!

However, if for some reason it doesn't meet your needs, simply call our toll-free number and request a Return Authorization within 30 days, then follow the Return Instructions below. When an item is returned, the refund and how the refund is issued may differ based on the condition of the item, the timeframe, and how the item was purchased. Teeter offers a 30-day return window (from the date item is received) to return the product for a full refund (less shipping and trial fee). Returns are allowed past the return window up to 90 days after receipt for partial credit of the original purchase price (see below). The customer is responsible for the cost of shipping the product back to Teeter unless the product is defective, in which case Teeter must be given the opportunity to offer warranty service or replace the product.

Refused Shipments: If merchandise delivery is refused without inspection, the customer will incur original shipping and return shipping fees. The refund will be for the purchase price, less all shipping charges and trial fees.

If You Return You'll Receive
Item(s) in original condition within the return window (30-days from receipt after delivery) 100% of the item's price*

(less trial fee if applicable)
Item(s) in original condition past the return window (31-90 days)

*No returns are accepted past 90 days
80% of the item's price*

(less trial fee if applicable)
Items that are returned damaged, missing parts, not in the original condition, or have obvious signs of use (reasons not due to a Teeter error) Up to 50% of the item's price

* Refunds are for product only and do not include any processing/trial fees, shipping or handling fees. Freight on refused deliveries will be deducted from the credit or charged to account number on file.

Return Instructions


Return Terms


Damaged Product